Introducing User Actions — Quick Fixes for Common Charging Issues
Release ETA
Rolling out gradually via feature flags in the Monta app. Expected full rollout after a short monitoring period in the beginning of January 2026.
What’s New
We’re introducing User Actions — a new set of in-app tools that let EV drivers take quick, safe steps to resolve common charging issues without needing support.
You’ll soon see three new options appear directly in the Monta app when relevant:
Unlock Cable – Release your charging cable if it remains locked after a session.
Reboot Charger – Restart a charger that appears stuck or shows an error.
Force Stop – End a charging session that’s stuck while stopping.
These actions will appear automatically when they’re safe and applicable to your situation.
Why It Matters
Sometimes a simple action can get drivers back to charging faster, without waiting for operator assistance. User Actions empower drivers to solve minor issues on their own, improving uptime, reducing frustration, and ensuring a smoother charging experience.
Availability / Roll-out Plan
Currently available to a limited number of users via feature flags. We’ll expand availability to everyone in the coming weeks once initial feedback and performance are confirmed.
Feedback & Support
If you encounter unexpected behaviour, please report it directly through the app’s support flow so our team can fine-tune the experience.
